RETURNS & REFUND POLICY

At TheBooksCharm.com, operated by CRESTLINE CULTURE LLC, we prioritize customer satisfaction and aim to make your shopping experience smooth and transparent. Below are our policies for returns, refunds, and exchanges.

Return Policy

We offer a 15-day return policy from the date you receive your order. To be eligible for a return, the item must meet the following conditions:

  • The product must be unopened, unused, and in its original condition, where applicable.

  • It should be packed in its original packaging, if available, and shipped to the return address provided by our customer service team.

  • Returns are accepted for products that arrive damaged, defective, or in a condition that does not match the product description or order. Returns due to personal preferences, such as a change of mind or incorrect selection by the customer, may not be accepted, subject to applicable law.

Important Notes

  • Shipping fees are generally non-refundable, except where a refund is applicable under our shipping commitments, including eligible Speedy Delivery ($6.99) or Lightning-Fast Delivery ($14.99) orders, or where required by applicable law.

  • Customers may be responsible for return shipping costs when the return is not caused by an error on our part. For products that arrive damaged, defective, or incorrect, we will provide return instructions and clarify any applicable shipping arrangements.

  • Returns are processed after the item is received and inspected by our team. Approved refunds will be initiated to the original payment method. Processing times may vary depending on the payment provider and financial institution.

Exchange Policy

If you receive a defective or damaged product, or if the item does not match your order, you may request an exchange within 15 days of receiving the product. Please contact our customer service team for assistance. Approved exchanges for damaged, defective, or incorrectly supplied items will be arranged at no additional cost to the customer.

Exchange Process

  • Pack the item securely in its original packaging, if available, and follow the return instructions provided by our customer service team.

  • Once we receive and inspect the returned item, we will arrange a replacement, subject to product availability, at no additional cost where the issue is attributable to us.

  • If a replacement is unavailable, we will contact you to discuss an appropriate resolution, including a refund where applicable.

Bulk Orders

For bulk orders, exchanges or replacements are available for quantities confirmed to have arrived damaged or defective. We will generally replace only the affected quantity rather than the entire order, unless the circumstances or applicable law require otherwise. Please contact our customer service team with details and supporting photographs.

Non-Returnable Items

The following items may not be eligible for return unless they arrive damaged, defective, incorrect, or are otherwise covered by applicable law:

  • Items that have been used, altered, or damaged after delivery due to customer handling.

  • Stationery products, posters, frames, and packaging materials, subject to applicable law and the condition of the item received.

  • Products specifically identified as non-returnable on their product page, where such restrictions are legally permitted.

If a product is counterfeit, materially different from its listing, or otherwise not as described, please contact us. Such products will be handled in accordance with applicable law; they are not automatically excluded from remedies.

Refund Policy

If your return or refund request is approved, the refund will generally be issued to the original payment method used to make the purchase. Refunds will be initiated after the returned item has been received and inspected, where a return is required.

We aim to initiate approved refunds within 2–3 business days after inspection. The time it takes for the funds to appear in your account depends on your payment provider or financial institution.

Cancellation Policy

You may request cancellation within 24 hours of placing your order. Please contact our customer service team as soon as possible at support@thebookscharm.com.

Cancellation requests received after this period may not be possible if the order has already been processed or shipped. If cancellation is no longer possible, the applicable Returns & Refund Policy will apply, subject to your rights under applicable law.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact our customer service team within 48 hours of receiving the product, where possible. Provide your order number, a description of the issue, and clear photographs of the product and packaging.

We will review your request and arrange an appropriate resolution, which may include a replacement or refund, in accordance with this policy and applicable law. Reporting an issue after 48 hours will not automatically eliminate any rights you may have under applicable law.

Customer Responsibilities

  • Customers should pack returned items securely to help prevent additional damage during shipping.

  • Returns must be sent using the shipping method and to the return address provided by our customer service team.

  • Please obtain and retain proof of postage or tracking information until your return has been resolved.

  • Do not send a return before receiving return instructions from our customer service team.

Contact Us

For questions or assistance regarding returns, refunds, or exchanges, please contact us:

Company Name: CRESTLINE CULTURE LLC
Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA
Website: https://thebookscharm.com/
Email: support@thebookscharm.com

We aim to review customer concerns promptly and provide a fair and transparent resolution.