Refund & Return Policy

Last Updated: October 3, 2026

At The Books Charm, operated by CRESTLINE CULTURE LLC, customer satisfaction is important to us. We strive to provide quality books and reading materials that meet your expectations. If you are not completely satisfied with your purchase, we are here to help.

Please read this Refund & Return Policy carefully to understand the conditions and procedures for returns, exchanges, refunds, and order cancellations.

1. Return Eligibility

Customers may request a return within 15 calendar days from the date of delivery, subject to the conditions outlined in this policy and applicable law.

To be eligible for a return, the item must generally:

• Be returned within 15 calendar days of delivery.

• Be in its original condition.

• Be unused and undamaged.

• Include its original packaging, accessories, and documentation, where applicable.

• Be accompanied by proof of purchase or an order confirmation.

We reserve the right to review return requests and decline returns that do not meet these requirements, except where applicable law provides otherwise.

2. Non-Returnable Items

Certain products may not be eligible for return unless they arrive damaged, defective, incorrect, or otherwise qualify for a remedy under applicable law.

These may include:

• Digital products and downloadable content.

• Gift cards.

• Personalized or custom-made products.

• Products clearly marked as "Final Sale" or "Non-Returnable."

• Items showing signs of use, customer damage, or alteration.

• Items returned without required components or packaging, where applicable.

Nothing in this section limits any mandatory rights you may have under applicable consumer protection laws.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, or an item with missing components, please contact our customer support team within 48 hours of delivery, where possible, so we can investigate and assist you.

Please provide the following information:

• Your order number.

• Your name and email address.

• A description of the issue.

• Clear photographs showing the damage, defect, incorrect item, or missing components, where applicable.

After reviewing your request, we may offer an appropriate resolution, which may include:

• A replacement product.

• A full refund.

• A partial refund, where appropriate and agreed upon or otherwise permitted by applicable law.

We will assess each case individually and communicate the available options to you.

4. Return Process

To initiate a return, please contact our customer support team at support@thebookscharm.com.

Please include the following information in your request:

• Full name.

• Order number.

• Email address used for the purchase.

• Reason for the return.

• Photographs or supporting documentation, if relevant.

Our team will review your request and, if approved, provide instructions for returning the item, including the appropriate return shipping address.

Please do not send items to our business address unless we have specifically instructed you to do so for your return.

Returns sent without prior authorization may experience processing delays or may not be accepted, subject to applicable law.

5. Return Shipping

Customers are generally responsible for return shipping costs unless the return is due to an error on our part, such as a damaged, defective, or incorrectly shipped product.

If a return is approved because of our error, we will provide instructions regarding the return shipping arrangements.

For other eligible returns, customers may be responsible for the applicable return shipping costs.

We recommend using a trackable shipping service and retaining proof of shipment until the return process is complete.

To the extent permitted by applicable law, The Books Charm is not responsible for return packages lost in transit before they reach our designated return location.

6. Inspection of Returned Items

Once we receive your returned item, our team will inspect it to determine whether it meets the applicable return requirements.

The inspection process typically takes 3–7 business days after receipt of the returned package.

After the inspection, we will notify you whether your return has been approved, partially approved, or declined, as applicable.

Items that do not meet the return requirements may be rejected, subject to applicable consumer protection laws.

7. Refunds

Once your return is approved, we will initiate the refund process.

Approved refunds will generally be issued to the original payment method used for the purchase, unless another method is agreed upon or required by applicable law.

Refund processing times may vary depending on your payment provider, bank, or financial institution.

The following timelines are estimates and may vary:

• Credit and debit cards: Typically 5–10 business days after the refund is processed.

• PayPal and other online payment services: Typically 3–7 business days after the refund is processed.

• Other payment methods: Subject to the processing timelines of the relevant provider.

Shipping charges, handling fees, and other service fees may be non-refundable for customer-requested returns, except where otherwise stated in our policies or required by applicable law.

For returns resulting from our error, we will determine the appropriate refund of shipping and related charges in accordance with our policies and applicable law.

8. Partial Refunds

In certain circumstances, a partial refund may be considered for returned items that do not fully meet the original return conditions but remain eligible for a partial reimbursement.

Examples may include:

• Items returned with minor signs of use.

• Products with damaged or incomplete packaging.

• Items missing certain accessories or components.

• Products returned in a condition that affects their resale value.

Any partial refund will be determined after inspection and communicated to the customer before the refund is finalized, where appropriate.

Partial refunds will be handled in accordance with applicable consumer protection laws.

9. Exchanges

We may offer exchanges for eligible products in circumstances such as:

• Damaged products.

• Defective products.

• Incorrectly shipped items.

All exchanges are subject to product availability and verification of the reported issue.

If a replacement product is unavailable, we may offer a refund or another appropriate resolution.

Please contact our customer support team before returning an item for an exchange so that we can provide the necessary instructions.

10. Order Cancellation

Orders may be eligible for cancellation before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible and provide your order number.

Once an order has been processed or shipped, cancellation may no longer be possible. In such cases, you may request a return in accordance with this policy, subject to eligibility and applicable law.

If a cancellation is approved before shipment, we will initiate a refund for the amount paid.

If we cancel an order due to product unavailability, pricing errors, or other reasons on our part, we will provide an appropriate refund for any payment collected.

11. Late or Missing Refunds

If you have not received your refund within the estimated processing period, we recommend taking the following steps:

1. Check your bank account or payment account again.

2. Contact your credit card provider, if applicable.

3. Contact your bank to inquire about pending transactions.

4. Review any refund notifications from your payment provider.

5. Contact our customer support team if the refund remains outstanding.

Please remember that banks and payment providers may require additional time to complete refund processing after we initiate the refund.

12. Policy Abuse

The Books Charm reserves the right to investigate suspected misuse of our return and refund procedures.

This may include situations involving:

• Fraudulent or misleading refund claims.

• Repeated abuse of return privileges.

• False claims regarding damaged or missing items.

• Abuse of promotional offers or refund procedures.

• Attempts to violate this policy.

Where permitted by applicable law, we may decline requests that involve substantiated fraud or abuse. Any decision will be subject to applicable consumer protection requirements.

13. Changes to This Policy

We reserve the right to update or modify this Refund & Return Policy from time to time to reflect changes in our business practices, services, or legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

Changes will take effect upon publication unless otherwise stated or required by applicable law. Customers are encouraged to review this page periodically to remain informed about our current return and refund procedures.

14. Contact Information

If you have any questions regarding returns, refunds, exchanges, or order cancellations, please contact us using the information below.

Store Name: The Books Charm Business Name: CRESTLINE CULTURE LLC Email: support@thebookscharm.com Phone: +1 839-232-0296 Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA

Our customer support team will review your inquiry and assist you with the next steps.

Thank you for shopping with The Books Charm. We appreciate your trust and look forward to providing you with a convenient and reliable book-shopping experience.