Effective Date: October 3, 2026
Welcome to The Books Charm. These Terms of Service ("Terms") govern your access to and use of our website, products, services, and content. By accessing, browsing, or purchasing from our website, you agree to be bound by these Terms.
If you do not agree with any part of these Terms, please discontinue using our website and services.
1. About The Books Charm
The Books Charm is an online bookstore operated by CRESTLINE CULTURE LLC, providing customers with a variety of books, educational resources, reading materials, and other related products.
Our goal is to provide a convenient and reliable online shopping experience for readers, students, and professionals.
2. Acceptance of Terms
By accessing our website, creating an account, placing an order, or using any of our services, you acknowledge that you have read, understood, and agreed to these Terms of Service, our Privacy Policy, Shipping Policy, and Refund & Return Policy, where applicable.
3. Eligibility
You must be at least 18 years old or have the consent and supervision of a parent or legal guardian to use our services, subject to applicable laws.
By using our website, you represent and warrant that:
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The information you provide is accurate, complete, and up to date.
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You have the legal capacity or appropriate authorization to enter into a transaction.
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You will use our website in compliance with applicable laws and regulations.
4. User Accounts
Certain features of our website may require you to create an account or provide personal information during checkout.
You are responsible for:
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Maintaining the confidentiality of your account credentials.
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Ensuring that the information associated with your account is accurate.
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Restricting unauthorized access to your account.
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All activities conducted through your account, to the extent permitted by applicable law.
You agree to notify us promptly if you suspect unauthorized access to or use of your account.
The Books Charm reserves the right to suspend or terminate accounts that violate these Terms or are associated with suspected fraudulent or unlawful activity.
5. Products and Services
We make reasonable efforts to ensure that product descriptions, images, prices, availability, and other information displayed on our website are accurate.
However, we do not guarantee that all product information is entirely error-free or that displayed images will perfectly represent the actual product.
We reserve the right to:
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Update or modify product descriptions and listings.
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Discontinue products without prior notice.
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Correct pricing, listing, or availability errors.
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Limit quantities available for purchase.
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Refuse or cancel orders when necessary.
If a material error affects your order, we may contact you to discuss an appropriate resolution.
6. Pricing and Payments
All prices displayed on our website are subject to change without prior notice. The price applicable to your purchase will generally be the price displayed at checkout when you place your order, subject to correction of errors and applicable law.
By placing an order, you agree to pay:
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The listed price of the products purchased.
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Applicable taxes and duties, where required.
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Shipping and handling charges displayed at checkout.
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Any other charges disclosed before you complete your purchase.
Payments must be made using the payment methods available on our website.
We reserve the right to cancel or refuse transactions that appear unauthorized, fraudulent, or otherwise inconsistent with these Terms. If payment has already been collected for a cancelled order, an appropriate refund will be issued in accordance with applicable law and our refund procedures.
7. Order Acceptance and Cancellation
Submitting an order constitutes an offer to purchase the selected products. An order confirmation email acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to refuse, limit, or cancel orders for reasons including:
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Product unavailability or inventory discrepancies.
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Incorrect pricing or product information.
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Suspected fraud or unauthorized transactions.
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Incomplete or inaccurate order information.
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Shipping restrictions or other operational limitations.
If we cancel an order after payment has been received, we will initiate a refund to the original payment method, subject to the applicable payment provider's processing procedures and applicable law.
If you wish to cancel an order, please contact our customer support team as soon as possible. Cancellation may not be possible once an order has been processed or shipped.
8. Shipping and Delivery
We aim to process and dispatch orders within the timeframes communicated on our website or at checkout.
Delivery dates and timeframes are estimates and are not guaranteed unless expressly stated otherwise. Delivery may be affected by:
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Shipping carrier delays.
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Weather conditions or natural disasters.
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Customs processing or regulatory requirements.
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High order volumes.
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Incorrect or incomplete shipping addresses.
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Other circumstances beyond our reasonable control.
Customers are responsible for providing accurate shipping information at checkout.
To the extent permitted by applicable law, The Books Charm is not responsible for delays caused by third-party shipping providers or circumstances outside our reasonable control. Nothing in this section limits any rights you may have under applicable consumer protection laws.
9. Returns and Refunds
Returns, exchanges, and refunds are governed by our Refund & Return Policy, which should be reviewed before making a purchase.
Products may be eligible for return within the return period specified in that policy, subject to the applicable conditions, exclusions, and procedures.
If you have questions regarding return eligibility, refund status, or the return process, please contact our customer support team.
Nothing in these Terms is intended to exclude or restrict any consumer rights that cannot legally be excluded or restricted.
10. Intellectual Property Rights
All website content, including text, graphics, logos, images, design elements, software, and other materials, is owned by CRESTLINE CULTURE LLC, The Books Charm, their respective licensors, or other applicable rights holders and is protected by intellectual property laws.
You may not reproduce, copy, modify, distribute, republish, sell, or commercially exploit website content without prior written permission from the relevant rights holder, except where permitted by applicable law.
Book titles, cover images, trademarks, and other materials belonging to third-party publishers, authors, and rights holders remain the property of their respective owners.
11. User Conduct
When using our website, you agree not to:
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Engage in unlawful, fraudulent, or deceptive activities.
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Interfere with the operation, security, or functionality of our website.
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Attempt unauthorized access to our systems, accounts, or databases.
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Upload malicious software, harmful code, or other disruptive material.
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Misuse our ordering, payment, or customer support systems.
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Infringe intellectual property or other legal rights belonging to third parties.
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Submit content that is unlawful, threatening, abusive, misleading, or defamatory.
We reserve the right to restrict access, suspend accounts, cancel orders, or take other appropriate action in response to violations of these Terms, subject to applicable law.
12. Reviews and User-Submitted Content
Where our website permits customers to submit reviews, ratings, comments, or other content, you are responsible for ensuring that your submissions are lawful and do not infringe the rights of others.
By submitting content, you grant The Books Charm a non-exclusive, worldwide, royalty-free license to use, reproduce, display, publish, and distribute that content in connection with our business and website, subject to applicable law.
You represent that:
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Your submissions are truthful and based on your genuine experience, where applicable.
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Your content does not violate applicable laws or third-party rights.
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Your submissions do not contain malicious code, spam, or misleading material.
We reserve the right to moderate or remove user-submitted content that violates these Terms or applicable law.
13. Third-Party Links and Services
Our website may contain links to third-party websites, payment services, shipping providers, or other external platforms for your convenience.
These third-party services operate independently and may be governed by their own terms and privacy policies.
The Books Charm does not control and is not responsible for the content, policies, security, or practices of independent third-party websites. Your use of such services is subject to their applicable terms and conditions.
14. Disclaimer of Warranties
To the maximum extent permitted by applicable law, our website and services are provided on an "as is" and "as available" basis.
We do not guarantee that:
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Our website will always be available without interruption.
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The website will be free from technical errors or defects.
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All product information will be completely accurate at all times.
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The website will be compatible with every device or browser.
To the extent permitted by law, we disclaim implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.
Nothing in this section excludes warranties or consumer rights that cannot legally be excluded under applicable law.
15. Limitation of Liability
To the fullest extent permitted by applicable law, CRESTLINE CULTURE LLC and The Books Charm shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.
This may include losses resulting from service interruptions, technical failures, unauthorized access, or other events beyond our reasonable control, to the extent permitted by law.
To the extent permitted by applicable law, our total liability arising from a particular purchase shall not exceed the amount paid for the product giving rise to the claim.
Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by law.
16. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless CRESTLINE CULTURE LLC, The Books Charm, and their respective affiliates, employees, and service providers from third-party claims, liabilities, damages, and reasonable expenses arising directly from your unlawful use of our website, your violation of these Terms, or your infringement of another party's rights.
This provision does not apply to the extent a claim arises from our own negligence, misconduct, or other circumstances for which liability cannot legally be excluded.
17. Force Majeure
We shall not be liable for delays or failures in performing our obligations to the extent caused by circumstances beyond our reasonable control.
Such circumstances may include natural disasters, severe weather, government actions, public emergencies, labor disputes, transportation disruptions, internet outages, and interruptions to essential third-party services.
We will make reasonable efforts to resume normal operations when the circumstances permit.
18. Termination and Suspension
We reserve the right to suspend or restrict access to our website or services when reasonably necessary, including in cases of suspected fraud, security risks, violations of these Terms, or legal requirements.
Where appropriate and legally required, we will provide notice or an opportunity to resolve the issue.
Termination or suspension does not affect rights or obligations that arose before the effective date of termination.
19. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes in our business operations, website features, services, or legal requirements.
Updated Terms will be published on this page with a revised effective date.
Your continued use of our website after revised Terms become effective may constitute acceptance of those changes where permitted by applicable law. If you do not agree with the updated Terms, you should discontinue using the affected services.
20. Governing Law and Disputes
These Terms shall be interpreted in accordance with applicable laws, subject to any mandatory consumer protection laws that apply to your transaction or place of residence.
Any disputes arising from the use of our website or services shall be handled by the courts or other appropriate dispute resolution bodies with jurisdiction under applicable law.
Nothing in this section is intended to deprive consumers of mandatory legal protections or rights available in their jurisdiction.
21. Severability
If any provision of these Terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.
The invalid or unenforceable provision will be interpreted or limited to the minimum extent necessary to make it enforceable, where legally permissible.
22. Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, Refund & Return Policy, and any other applicable policies referenced on our website, constitute the agreement governing your use of our website and services, to the extent permitted by applicable law.
23. Contact Us
If you have any questions or concerns regarding these Terms of Service, please contact us using the information below.
Business Name: CRESTLINE CULTURE LLC Store Name: The Books Charm Business Address: 30 N Gould St Ste R, Sheridan, WY 82801, USA Email: support@thebookscharm.com Phone: +1 839-232-0296
We appreciate your interest in The Books Charm and thank you for choosing us for your reading and book-shopping needs.